Maryhill Housing provides a repair service to all tenants.

There are two repair categories:-

  • EMERGENCY – these will be attended to within two hours
  • ROUTINE – these will be attended to within seven working days and appointment times will be offered

Routine Repairs

During normal office hours, repairs can be reported in several ways:

Our office hours are: Monday, Tuesday, Thursday, Friday: 9am–5pm and Wednesday: 9am–1pm

Emergency Repairs

For all emergency repairs excluding gas central heating please telephone Mitie on 01236 771016
If your repair relates to a gas central heating breakdown please telephone City Building on 0800 595 595
Some examples of emergency repairs are:

  • No heating
  • No hot water
  • Loss of electrical power
  • Unsafe electrical socket/light
  • Complete loss of water supply
  • Blocked sink/bath/shower
  • Significant leaks
  • No light in close
  • Toilet not flushing (where this is the only toilet in the property)
  • Blocked toilet (where this is the only toilet in the property)
  • Unsecured entrance door/window/lock

Appointments

From 1st April 2017, Maryhill Housing introduced an appointment system for routine repairs to help tenants select a time which is suitable.  Appointments will be offered for Monday to Friday mornings (8am-12noon) and afternoons (12noon–5pm), Thursday evenings (5pm–8pm) and Saturday mornings (8am–12noon).  Remember that all emergency repairs will be attended to within two hours.

Right to Repair

Under the Housing Act Scotland 2001 tenants have the right to have certain repairs carried out within specific timescales:

  • The scheme covers certain repairs up to the value of £350. These are known as ‘qualifying repairs’.

  • When you call to report it, we will tell you if your reported repair is a 'qualifying repair'.

  • We will also tell you the last day for the job to be done and give you details of our alternative contractor.

  • You are entitled to get the alternative contractor to do the repair should the first one fail to carry out the repair on time.

  • You must use the alternative contractor, Timetra.  They will then advise us that you have asked them to carry out the repair.

  • If our contractor is found to have failed the Right to Repair timescales you are entitled to compensation any inconvenience caused.

List of Qualifying Defects and Repairs

DEFECT MAXIMUM DAYS
Blocked flue to open fire or boiler 1
Blocked/leaking foul drains, soil stacks, toilet pans (where there is no other toilet in the property) 1
Blocked sink, bath or basin 1
Complete loss of electric power 1
Partial loss of electric power 3
Insecure external window, door, lock 1
Unsafe access path or step 1
Leaks or flooding from water or heating pipes, tanks or cisterns 1
Loss or partial loss of gas supply 1
Toilet not flushing (where there is no other toilet in the property) 1
Unsafe power or lighting socket or electrical fitting 1
Complete loss of water supply 1
Partial loss of water supply 3
Loose or detached banister/handrail 3
Unsafe timber flooring or stair treads 3
Mechanical extractor fan in internal kitchen or bathroom not working (where no external window or door) 7

Compensation

If you need to contact Timetra, the alternative contractor, you may be entitled to compensation of:

  • A £15.00 basic amount, plus;

  • £3.00 for each additional day from the day the repair should have been done until the day that it is completed.

This is subject to a maximum of £100 for any one repair.

Rechargeable Repairs

Some repairs are not the responsibility of Maryhill Housing.  These types of repairs will be chargeable to the tenant.  In some circumstances the repairs will be carried out only after the repair is paid for.  We will ensure you know about this before any work is undertaken.

Some examples of the most common items that we would recharge tenants for are:

  • Lost keys – lock change and/or gain entry to property.

  • Fobs – replacement fobs for entry to close areas/flatted properties (£10 per fob).

  • Repairs required due to damage to the property caused by the tenant/occupants or visitors.

  • These are all repairs that are not caused by normal wear and tear.