This page will be updated frequently to provide customers with the most up-to-date information and advice regarding the coronavirus outbreak.
Maryhill Housing is monitoring the coronavirus (COVID-19) situation daily to ensure that we are in the best position to manage what is happening as effectively as possible and to keep customers and staff safe.
In an effort to minimise the risk of infection, we are making some changes to our services. Please take the time to read over and follow this guidance. We will continue to monitor the latest guidance from both the Scottish Government and the NHS and amend our services accordingly.
We must all work together in order to try to prevent the spread of coronavirus and protect our families, friends and communities.
Please note the following-
1. Garrioch Road office open to the public (mornings only)
The Garrioch Road office will not be open to walk-in customers on Thursday 6th and Friday 7th January 2022. We aim to re-open to walk-in customers between the hours of 9.30am and 12.00pm on Monday 10th January 2022.
Customers may attend the office in the afternoons by appointment only - to book an appointment, please call us on 0141 946 2466.
In accordance with the latest Scottish Government guidance, we request that you take a lateral flow test and ensure that this is negative before you attend at the office.
Some of the staff normally based at Garrioch Road will continue to work from home and we aim to provide our usual services with as little disruption as possible. You can still call us on 0141 946 2466 or email email@example.com
We have re-introduced 2m social distancing in our retirement common rooms. The common rooms at Oran and Shiskine will remain closed on Thursday 6th and Friday 7th January 2022. We aim to re-open the common rooms on Monday 10th January 2022.
The Retirement Housing Officers will continue to work from their offices and be contactable by telephone.
Please note we will not be accepting payments - if you normally come into our office to pay your rent/service charges in cash please click here to view the alternative ways to pay.
2. Neighbourhood Team delivering full-time service
Our Neighbourhood Team based at 29 Glenavon Road continue to provide a full-time 24 hour service to customers at Glenavon, Fearnmore and Lyndale. Customers are encouraged to contact the Team using the intercom system.
3. Household visits
Our staff and contractors can visit/work inside peoples' homes where visits cannot be conducted virtually. Our staff/contractors are taking daily lateral flow tests before entering customers' homes. If you are due a household visit, we request that everyone in your household takes a lateral flow test and ensures that these are negative before our staff/contractors attend at your home.
If you have any concerns about a home visit you have arranged, please do not hesitate to contact us on 0141 946 2466.
4. Community Regeneration Projects
The following activities/drop-in sessions remain cancelled until further notice:
5. Investment works
All of our investment projects have recommenced however, due to the delays caused by COVID-19 as well as material and labour shortages, the completion dates of some of these may be extended.
6. Repairs service
Our staff and contractors are carrying out non-emergency (i.e. routine) repairs as well as urgent repairs. Please be aware that response times for these may be slightly longer than normal.
Our Property Officers have returned to their patches and are carrying out pre and post inspections.
We will ask you some screening questions to protect both you and our staff/contractors before visits to your property can be confirmed. Our staff/contractors are taking daily lateral flow tests before entering customers' homes. If you are due a household visit in order for a repair to be carried out, we request that everyone in your household takes a lateral flow test and ensures that these are negative before our staff/contractors attend at your home.
Our staff/contractors will have the appropriate PPE and will adhere to the social distancing guidelines. We would respectfully ask that you minimise contact with our staff/contractors if they visit your property. If a visit has been scheduled but you no longer wish our staff/contractors to attend, please contact us as soon as possible on 0141 946 2466.
We have suspended our Right to Repair scheme until further notice.
7. External works
Our landscaping contractors, Nurture, and our gutter cleaning contractors, Lattos, are still carrying out works. Our Estate Caretaking Team are also still carrying out landscaping works. Details of the areas receiving our in-house landscaping works can be found here. We would respectfully ask that you minimise contact with our staff and contractors whilst they are carrying out their work. To keep you, our staff and our contractors safe, please stand at least two metres away from them where you can.
8. Lettings, Transfers and Close Inspections
We have recommenced the letting of properties, transfers, transfer inspections, mutual exhanges and routine close inspections.
9. Block cleaning services
Our staff and contractors continue to clean all blocks weekly. The sanitisation of all common touch points such as lifts and door entry systems continues daily.
Our staff/contractors will do all they can to ensure that blocks remain as hygienic as possible without compromising their health and safety or the health and safety of residents. We would respectfully ask that you minimise contact with our staff/contractors whilst they are on site carrying out this work. To keep both you and our staff/contractors safe, please stand at least two metres away from them where you can.
10. Factored owners
Factored owners will not be charged for stair-cleaning for the duration that this service was not carried out. If you are a factored owner and have any queries regarding the service, please contact our Factoring Manager by calling 0141 946 2466 or by emailing: firstname.lastname@example.org
The Collina, Guthrie, Glenavon and Ledgowan playparks are open to the public. Please continue to practice social distancing and wash/sanitise your hands before and after visiting the playparks.
Please let us know if you are self-isolating.
For the latest public information on coronavirus visit: www.nhsinform.scot/coronavirus
We are grateful to all of our customers and staff for your patience, support and understanding during what continues to be a challenging time.