This page will be updated frequently to provide customers with the most up-to-date information and advice regarding the coronavirus outbreak.
Maryhill Housing is monitoring the coronavirus (COVID-19) situation daily to ensure that we are in the best position to manage what is happening as effectively as possible and to keep customers and staff safe.
New 'stay at home' regulations came into effect for Scotland on Tuesday 5th January 2021.
In an effort to minimise the risk of infection, we are making some changes to our services. Please take the time to read over and follow this guidance. We will continue to monitor the latest guidance from both the Scottish Government and the NHS and amend our services accordingly.
We must all work together in order to try to prevent the spread of coronavirus and protect our families, friends and communities.
1. Restrictions regarding household visits
Restrictions remain in place regarding visiting other households and will last until further notice is given by the Scottish Government.
It has been confirmed that these restrictions only apply to social gatherings and not to tradespeople working inside customers' homes. As a result of this, our services will continue to operate (subject to the changes detailed below) with our staff and contractors working inside peoples' homes where visits cannot be conducted virtually.
If you have any concerns about a home visit you have arranged, please do not hesitate to contact us on 0141 946 2466.
2. Neighbourhood Team delivering full-time service
Our Neighbourhood Team based at 29 Glenavon Road continue to provide a full-time 24 hour service to customers at Glenavon, Fearnmore and Lyndale. The Team will not be able to see customers at the window of their station - customers are instead encouraged to contact the Team using the intercom system.
3. All other offices remain closed to the public
The Garrioch Road office is still closed to the public. The staff normally based here are all working from home and we aim to continue providing our usual services with as little disruption as possible. You can still call us on 0141 946 2466 or email [email protected]
The common rooms at Oran and Shiskine retirement complexes remain closed for customers. The Retirement Housing Officers will continue to work from their offices and be contactable by telephone.
If you normally come into our office to pay your rent/service charges in cash please click here to view the alternative ways to pay.
4. Community Regeneration Projects
The following activities/drop-in sessions have been cancelled until further notice:
ESOL (English for Speakers of Other Languages) classes will begin from Monday 8th February. These classes are Level 2 (Elementary) and will be delivered via Zoom on Mondays and Thursdays from 10.00am to 11.30am for ten weeks. To register, call 0141 946 2466 and ask to speak to a member of our Community Regneration Team or email [email protected]
5. Investment works
Investment works which involve being inside customers' homes are suspended (with the exception of Health & Safety works). Our current window and door replacement programme at the Cumlodden Estate is suspended until further notice. Our contractor, CCG, will be in touch with affected customers to reschedule appointments.
6. Repairs service
Our main contractors are still operational and continue to carry out both emergency and urgent repairs. Please be aware that response times for these may be slightly longer than normal. Whilst we are under the new restrictions, our Neighbourhood Team and our contractors will not carry out minor or routine repairs.
Our gas contractor, City Building, will continue to carry out gas servicing appointments and will also still attend for emergency works such as gas breakdowns.
We will continue with all cyclical Health & Safety checks in our properties except electrical inspections and smoke alarm installations. Our electrical contractor, PDC, will be in touch with affected customers to reschedule appointments.
We will ask you some screening questions to protect both you and our staff/contractors before visits can be confirmed. Our staff/contractors will have the appropriate PPE and will adhere to the social distancing guidelines. We would respectfully ask that you minimise contact with our staff/contractors if they visit your property. If a visit has been scheduled but you no longer wish our staff/contractors to attend, please contact us as soon as possible on 0141 946 2466.
We have suspended our Right to Repair scheme until further notice.
7. External works
Our landscaping contractors, Nurture, and our gutter cleaning contractors, Lattos, are still carrying out works. Our Estate Caretaking Team are also still carrying out landscaping works. Details of the areas receiving our in-house landscaping works can be found here. We would respectfully ask that you minimise contact with our staff and contractors whilst they are carrying out their work. To keep you, our staff and our contractors safe, please stand at least two metres away from them where you can.
We are continuing to let properties however transfers for existing tenants can only currently take place where there is a housing need.
9. Block cleaning services
Our staff and contractors continue to clean all blocks weekly. The sanitisation of all common touch points such as lifts and door entry systems continues daily.
Our staff/contractors will do all they can to ensure that blocks remain as hygienic as possible without compromising their health and safety or the health and safety of residents. We would respectfully ask that you minimise contact with our staff/contractors whilst they are on site carrying out this work. To keep both you and our staff/contractors safe, please stand at least two metres away from them where you can.
10. Factored owners
Factored owners will not be charged for stair-cleaning for the duration that this service was not carried out. If you are a factored owner and have any queries regarding the service, please contact our Factoring Manager by calling 0141 946 2466 or by emailing: [email protected]
The Collina, Guthrie, Glenavon and Ledgowan playparks are open to the public. Please continue to practice social distancing and wash/sanitise your hands before and after visiting the playparks.
Please let us know if you are self-isolating.
If you have developed coronavirus symptoms (a new continuous cough and/or a fever/high temperature and/or a loss or change to your sense of smell or taste), stay at home for 10 days from the start of your symptoms even if you think your symptoms are mild.
Phone your GP or NHS 24 (111) if your symptoms:
are severe or you have shortness of breath;
worsen during home isolation;
have not improved after 10 days.
You should also phone your GP or NHS 24 (111) if you develop breathlessness or it worsens, especially if you:
are 60 years old or over;
have underlying poor health;
have heart or lung problems;
have a weakened immune system, including cancer;
If you have a medical emergency, phone 999 and tell them you have COVID-19 symptoms. To protect yourself and others, remember FACTS:
Face coverings should be worn in enclosed spaces;
Avoid crowded places;
Clean your hands and surfaces regularly;
Self-isolate and book a test if you have symptoms.
For the latest public information on coronavirus visit: www.nhsinform.scot/coronavirus
We are grateful to all of our customers and staff for your patience, support and understanding at this uniquely challenging time.