This page will be updated frequently to provide customers with the most up-to-date information and advice regarding coronavirus.
Although the majority of restrictions have now eased, Maryhill Housing continues to monitor the coronavirus (COVID-19) situation daily to ensure that we are in the best position to manage what is happening as effectively as possible and to keep customers and staff safe.
In an effort to minimise the risk of infection, we have made some changes to our services. Please take the time to read over and follow this guidance. We will continue to monitor the latest guidance from both the Scottish Government and the NHS and amend our services accordingly.
We must all work together in order to try to prevent the spread of coronavirus and protect our families, friends and communities.
Please note the following-
1. Garrioch Road office open full-time
Our Garrioch Road office has returned to full-time hours. Customers can attend at the office in person between 9.00am and 5.00pm on Mondays, Tuesdays, Thursdays and Fridays and between 9.00am and 1.00pm on Wednesdays.
Our Financial Support Team have also commenced weekly drop-in sessions. These take place on Mondays, Wednesdays and Fridays between 9.00am and 12.00pm.
Some of the staff normally based at Garrioch Road will continue to work from home and we aim to provide our usual services with as little disruption as possible. You can still call us on 0141 946 2466 or email enquiries@maryhill.org.uk
Please note we will not be accepting payments - if you normally come into our office to pay your rent/service charges in cash please click here to view the alternative ways to pay.
The Retirement Housing Officers will continue to work from their offices and be contactable by telephone.
2. Neighbourhood Team delivering full-time service
Our Neighbourhood Team based at 29 Glenavon Road continue to provide a full-time 24 hour service to customers at Glenavon, Fearnmore and Lyndale. Customers are encouraged to contact the Team using the intercom system.
3. Household visits
Our staff and contractors can now visit/work inside peoples' homes without any restrictions. If you have any concerns about a home visit you have arranged, please do not hesitate to contact us on 0141 946 2466.
4. Investment works
All of our investment projects have recommenced however, due to the delays caused by COVID-19 as well as material and labour shortages, the completion dates of some of these may be extended.
5. Repairs service
Our staff and contractors are carrying out non-emergency (i.e. routine) repairs as well as urgent repairs. If a visit has been scheduled but you no longer wish our staff/contractors to attend, please contact us as soon as possible on 0141 946 2466.
Our Property Officers have returned to their patches and are carrying out pre and post inspections.
We have suspended our Right to Repair scheme until further notice.
6. External works
Our landscaping contractors, Nurture, and our gutter cleaning contractors, Lattos, are carrying out works. Our Estate Caretaking Team are also carrying out landscaping works. Details of the areas receiving our in-house landscaping works can be found here. We would respectfully ask that you minimise contact with our staff and contractors whilst they are carrying out their work.
7. Lettings, Transfers and Close Inspections
We have recommenced the letting of properties, transfers, transfer inspections, mutual exhanges and routine close inspections.
8. Block cleaning services
Our staff and contractors continue to clean all blocks weekly. The sanitisation of all common touch points such as lifts and door entry systems continues daily.
Our staff/contractors will do all they can to ensure that blocks remain as hygienic as possible without compromising their health and safety or the health and safety of residents. We would respectfully ask that you minimise contact with our staff/contractors whilst they are on site carrying out this work.
9. Factored owners
Factored owners will not be charged for stair-cleaning for the duration that this service was not carried out. If you are a factored owner and have any queries regarding the service, please contact our Factoring Manager by calling 0141 946 2466 or by emailing: factoring@maryhill.org.uk
10. Playparks
The Collina, Guthrie, Glenavon and Ledgowan playparks are open to the public.
General Advice
For the latest public information on coronavirus visit: www.nhsinform.scot/coronavirus