Published on: 03 Nov 2021 16:30

Written by: Maryhill Housing

Are you aged between 16-24 and looking for your first career step into a customer service or housing sector role?  If so, we have the perfect opportunity for you here at Maryhill Housing!

We're looking for a new Customer Adviser (Modern Apprentice) to join our Customer Contact Team for a 2-year fixed term.  The successful candidate will gain hands-on experience whilst working towards an SVQ Level 3 in Customer Service.

The Role
With customer focus at the heart of everything that you do, you will respond to a range of telephone and face to face enquiries with the aim of resolving these at the first point of contact.  You will be involved in arranging appointments for tenants, contractors and staff in relation to repairs, welfare rights and housing options.   You will also provide administrative and general support to the Housing Management Team.
 
This role requires you to have:

  • A good level of interpersonal, verbal and written communication skills;

  • A good level of IT skills using Microsoft Office packages;

  • Skills in working with others e.g. courteous, respond positively to requests for help from internal and external partners;

  • Excellent attention to detail;

  • Ability to work under pressure with effective supervision;

  • Ability to respond positively and flexibly to change.

    As this is a modern apprenticeship and due to funding restrictions, you must be aged between 16-24 to be able to apply for this role.

On Offer
This role has a salary banding of £17,756 - £20,429 (pro rata) and will enable you to work towards successful completion of the SVQ Level 3 – Customer Services.  In addition, you will receive an excellent benefits package which includes 25 days annual leave, 15 days public holiday and access to a contributory pension scheme.
 
How to Apply
For more information on the role and how to apply please see below:

Recruitment Pack - Customer Adviser (Modern Apprentice)

Application Form - Customer Adviser (Modern Apprentice)

Information Pack - Maryhill Housing

Equal Opportunities Monitoring Form

The closing date for applications will be 9.00am on Friday 12th November 2021. 
  
Maryhill Housing is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, sexual orientation, age, or religion or belief.  We are particularly interested to hear from applicants with a black or minority ethnic background as this group is under-represented in our staff team.