Published on: 01 May 2020 15:42
Written by: Maryhill Housing
Maryhill Housing is monitoring the coronavirus situation daily to ensure that we are in the best position to manage what is happening as effectively as possible and to keep customers and staff safe.
In an effort to minimise the risk of infection, we are making some changes to our services. Please take the time to read over and follow this guidance. We will continue to monitor the latest guidance from both the Government and the NHS and amend our services accordingly.
We must all work together in order to try to prevent the spread of coronavirus and protect our family, friends and communities.
1. Changes to block cleaning services
As of Thursday 2nd April, an amended block cleaning service will commence in our multi-storey and mini-multi blocks. This service will be carried out over five days (Monday to Friday) and will cover these properties on a rolling basis. This means that every block will be cleaned approximately every three days. There will be a significant focus on the sanitisation of the communal areas and, in particular, all common touch points such as doors, handrails, walls, door entry systems, etc. Our staff will also arrange for floors to be swept and any spillages or spill marks to be removed however the floors will not be mopped at this time.
For all other properties, our contractor, Caledonian Maintenance, will commence a similar service from Wednesday 1st April.
Our staff/contractors will do all they can to ensure that blocks remain as hygienic as possible without compromising their health and safety or the health and safety of residents. We would respectfully ask that you minimise contact with our staff/contractors whilst they are on site carrying out this work. To keep both you and our staff/contractors safe, please stand at least two metres away from them where you can.
2. All offices closed to the public
The Garrioch Road office is completely closed. The majority of staff are working from home and we aim to continue providing our usual services with as little disruption as possible. You can still call us on 0141 946 2466 or email firstname.lastname@example.org
The Neighbourhood Team (Concierge) based at 29 Glenavon Road have reduced to a skeleton staff. Their station (currently the porta cabin outside 29 Glenavon Road) is now closed to the public but they can be contacted using the intercom system. There will also be a reduction in their estate management services. They will no longer attend at customers’ properties to deal with individual requests (except in emergencies). Individual requests for repairs will be referred to our contractors (see below for more information regarding our contractors).
The common rooms at Oran and Shiskine retirement complexes will close for customers. The Retirement Housing Officers will continue to work from their offices and be contactable by telephone.
If you normally come into our office to pay your rent/service charges in cash please click here to view the alternative ways to pay.
3. Home visits/face-to-face appointments cancelled
We will not be carrying out home visits/face-to-face appointments until further notice to protect both customers and staff. If you need to contact us urgently, please do so by calling 0141 946 2466 or emailing email@example.com
If you already had a home visit or appointment scheduled with a member of staff we will be in touch with you to discuss this and offer an alternative option.
4. Community Regeneration Projects
The following activities/drop-in sessions have been cancelled until further notice:
Community Council/ Registered Tenant Association meetings
IT/Digital Inclusion classes
YoMo youth activity sessions
5. Investment works
For the safety of our customers, contractors and staff, all investment works have been cancelled until further notice.
6. Emergency repairs only
Our main contractors are still operational however they will only be carrying out emergency repairs until further notice. Please also be aware that response times for these may be slightly longer than normal. We will ask you some screening questions to protect both you and our contractors before visits can be confirmed. We would respectfully ask that you minimise contact with our contractors if they visit your property to deal with an emergency repair.
Our gas contractor, City Building, have recommenced gas servicing appointments. They will also still attend for emergency works such as gas breakdowns.
We have suspended our Right to Repair scheme until further notice.
We will advise customers as soon as possible if there are any further changes to the repairs service. In the meantime, please consider whether your repair is an emergency before requesting a visit.
7. External works
Our landscaping contractors, Nurture, and our gutter cleaning contractors, Lattos, are still carrying out various works. We would respectfully ask that you minimise contact with our contractors whilst they are carrying out their work. To keep both you and our contractors safe, please stand at least two metres away from them where you can.
8. Factored owners
Factored owners will not be charged for stair-cleaning for the duration that this service was not carried out. If you are a factored owner and have any queries regarding the service, please contact our Factoring Manager by calling 0141 946 2466 or by emailing: firstname.lastname@example.org
You should let us know if you are self-isolating or have recently returned from any of the countries already in lockdown. We now have some staff members isolating as they are experiencing symptoms and/or are in the high-risk groups.
If you have developed a new continuous cough and/or a fever/high temperature in the last 7 days, stay at home for 7 days from the start of your symptoms even if you think your symptoms are mild.
Phone your GP or NHS 24 (111) if your symptoms:
are severe or you have shortness of breath;
worsen during home isolation;
have not improved after 7 days.
You should also phone your GP or NHS 24 (111) if you develop breathlessness or it worsens, especially if you:
are 60 years old or over;
have underlying poor health;
have heart or lung problems;
have a weakened immune system, including cancer;
If you have a medical emergency, phone 999 and tell them you have COVID-19 symptoms. To protect yourself and others, it is best to:
Wash your hands with soap and water, or use a sanitiser gel.
Always carry tissues with you and use them to catch your cough or sneeze.
Bin the tissue.
For the latest public information on coronavirus visit: www.nhsinform.scot/coronavirus
Other useful information
In order to focus resources on maintaining the uplift of general waste bins, Glasgow City Council (GCC) have suspended the collection of bulk waste 12 noon on Thursday 19th March until further notice.
While the suspension of bulk uplift is in place please do not leave items on the street. These items will not be collected. Please leave any unwanted items safely on your own property such as your back garden or your back court and remain mindful of any fire risk.
At this time you can still take bulk items to GCC's Household Waste Recycling Centres at Polmadie, Dawsholm, Shieldhall and Queenslie.
Further information and updates can be found on their website: Glasgow.gov.uk/coronavirus
We are grateful to all of our customers and staff for their patience, support and understanding at this uniquely challenging time.