Published on: 20 Nov 2020 17:03
Written by: Maryhill Housing
Maryhill Housing is monitoring the coronavirus situation daily to ensure that we are in the best position to manage what is happening as effectively as possible and to keep customers and staff safe.
From 6pm on Friday 20th November 2020, Greater Glasgow & Clyde will be moving into Level 4 of restrictions for a period of three weeks.
In an effort to minimise the risk of infection, we are making some changes to our services. Please take the time to read over and follow this guidance. We will continue to monitor the latest guidance from both the Government and the NHS and amend our services accordingly.
We must all work together in order to try to prevent the spread of coronavirus and protect our family, friends and communities.
1. Restrictions regarding household visits
Restrictions are currently in place regarding visiting other households and will last until further notice is given by the Scottish Government.
It has been confirmed that these new restrictions only apply to social gatherings and not to tradespeople working inside customers' homes. As a result of this, our services will continue to run as normal (subject to the changes detailed below) with our staff and contractors working inside peoples' homes.
If you have any concerns about a home visit you have arranged, please do not hesitate to contact us on 0141 946 2466.
2. Block cleaning services
From Thursday 9th July, our staff and contractors resumed the cleaning of all blocks weekly. The sanitisation of all common touch points such as lifts and door entry systems will continue daily.
Our staff/contractors will do all they can to ensure that blocks remain as hygienic as possible without compromising their health and safety or the health and safety of residents. We would respectfully ask that you minimise contact with our staff/contractors whilst they are on site carrying out this work. To keep both you and our staff/contractors safe, please stand at least two metres away from them where you can.
3. Neighbourhood Team resume full-time service
From Thursday 9th July, our Neighbourhood Team based at 29 Glenavon Road resumed a full-time service. Customers are encouraged to contact the Team using the intercom system.
4. All other offices remain closed to the public
The Garrioch Road office is still closed to the public. The majority of staff are working from home and we aim to continue providing our usual services with as little disruption as possible. You can still call us on 0141 946 2466 or email [email protected]
The common rooms at Oran and Shiskine retirement complexes remain closed for customers. The Retirement Housing Officers will continue to work from their offices and be contactable by telephone.
If you normally come into our office to pay your rent/service charges in cash please click here to view the alternative ways to pay.
5. Community Regeneration Projects
The following activities/drop-in sessions have been cancelled until further notice:
6. Investment works
The window and door replacement programme at the Cumlodden Estate has been suspended while we remain under Level 4 restrictions.
7. Repairs service
Our main contractors are still operational and continue to carry out both emergency repairs and the majority of routine repairs. Please be aware that response times for these may be slightly longer than normal. We will ask you some screening questions to protect both you and our contractors before visits can be confirmed. We would respectfully ask that you minimise contact with our contractors if they visit your property to deal with a repair.
Our gas contractor, City Building, have recommenced gas servicing appointments. They will also still attend for emergency works such as gas breakdowns.
We have suspended our Right to Repair scheme until further notice.
8. External works
Our landscaping contractors, Nurture, and our gutter cleaning contractors, Lattos, are still carrying out works. Our Estate Caretaking Team recommenced landscaping works from Tuesday 2nd June 2020. This includes grass cutting, pruning bushes and trees and de-mossing. Details of the areas receiving our in-house landscaping works can be found here. We would respectfully ask that you minimise contact with our staff and contractors whilst they are carrying out their work. To keep you, our staff and our contractors safe, please stand at least two metres away from them where you can.
9. Factored owners
Factored owners will not be charged for stair-cleaning for the duration that this service was not carried out. If you are a factored owner and have any queries regarding the service, please contact our Factoring Manager by calling 0141 946 2466 or by emailing: [email protected]
The Collina, Guthrie, Glenavon and Ledgowan playparks are now open to the public. Please continue to practice social distancing and wash/sanitise your hands before and after visiting the playparks.
You should let us know if you are self-isolating. We now have some staff members isolating as they are in the high-risk groups.
If you have developed coronavirus symptoms (a new continuous cough and/or a fever/high temperature and/or a loss or change to your sense of smell or taste), stay at home for 10 days from the start of your symptoms even if you think your symptoms are mild.
Phone your GP or NHS 24 (111) if your symptoms:
are severe or you have shortness of breath;
worsen during home isolation;
have not improved after 10 days.
You should also phone your GP or NHS 24 (111) if you develop breathlessness or it worsens, especially if you:
are 60 years old or over;
have underlying poor health;
have heart or lung problems;
have a weakened immune system, including cancer;
If you have a medical emergency, phone 999 and tell them you have COVID-19 symptoms. To protect yourself and others, remember FACTS:
Face coverings should be worn in enclosed spaces;
Avoid crowded places;
Clean your hands and surfaces regularly;
Self-isolate and book a test if you have symptoms.
For the latest public information on coronavirus visit: www.nhsinform.scot/coronavirus
Other useful information
In order to focus resources on maintaining the uplift of general waste bins, Glasgow City Council (GCC) have suspended the collection of bulk waste until further notice.
While the suspension of bulk uplift is in place please do not leave items on the street. These items will not be collected. Please leave any unwanted items safely on your own property such as your back garden or your back court and remain mindful of any fire risk.
At this time you can still take bulk items to GCC's Household Waste Recycling Centres at Polmadie, Dawsholm, Shieldhall and Queenslie.
Further information and updates can be found on their website: Glasgow.gov.uk/coronavirus
We are grateful to all of our customers and staff for their patience, support and understanding at this uniquely challenging time.