Please click the links to view each of our Policies and Procedures. Corporate Community Regeneration Strategy Complaints Policy Complaints Procedures Contract Management Framework Customer Charter Development Policy Donations Policy Entitlements, Payments & Benefits Policy Equality & Diversity Strategy 2018-2021 Equality, Diversity & Inclusion Policy Fraud Policy Fraud Procedures Health & Safety Policy Procurement & Community Benefits Policy Treasury Management Policy Value for Money Strategy Whistleblowing Policy Factoring Factoring Debt Recovery Policy Factoring Policy Governance Board Expenses & Allowances Policy Code of Conduct for Board Members Maryhill Housing Association Rules Scheme of Delegation & Invoice Approval Schedule Standing Orders & Financial Regulations Housing Management Allocations Policy Anti-Social Behaviour Policy Anti-Social Behaviour Strategy Estate Management Policy Leased Properties Policy Letting Standard Rent Arrears Policy Human Resources Absence & Attendance Management Policy Alcohol & Substance Misuse & Gambling Policy Code of Conduct for Staff Dignity at Work Policy Disclosure Policy Employment References Policy Flexi Policy People Strategy 2019-2022 Personal Relationships at Work Policy Recruitment & Selection Policy Smoke-Free Policy Repairs & Maintenance Adaptations Policy Gas Maintenance Policy Repairs & Maintenance Policy Repairs Categorisations