Based in the North of Glasgow, Maryhill Housing has been established for over 40 years. We own over 3000 rented properties and provide a factoring service to over 2000 units. We offer a rewarding work environment and as a valued employee you will have the opportunity to make a real difference to both our local community and to people’s lives.
We are working in partnership with the Glasgow Guarantee, providing a Modern Apprenticeship in Customer Service.
Working towards an SVQ Level 3 in Customer Service, you will join our Customer Contract Team as a Temporary Customer Adviser. The Modern Apprenticeship lasts for a period of 2 years and you will be supported through the formal training programme.
With customer focus at the heart of everything that you do, responding to a range of telephone and face to face enquiries, with the aim of resolving these at first point of contact. You will be involved in arranging appointments for tenants, contractors and staff in relation to repairs, welfare rights and housing options. You will also provide administrative and general support to the Housing Management team.
This role requires you to have:
Good level of interpersonal and verbal and written communication skills
Good level of IT skills using Microsoft Office packages
Skills in working with others e.g. courteous, respond positively to requests for help from internal and external partners.
Excellent attention to detail
Ability to work under pressure with effective supervision
Ability to respond positively and flexibly to change
As we are working in partnership with Glasgow Guarantee you must meet their requirements:
This role has a salary banding of £ 17,338 - £ 19,947 (EVH Grade 3)
In addition, you will receive an excellent benefits package, which includes 25 days annual leave, 15 days public holiday and access to a contributory pension scheme.
The closing date for applications will be Sunday 8 December 2019.
Interview Date: Friday 20 December 2019
To apply for this role, please access the Glasgow Guarantee Website: https://www.glasgowguarantee.org/Vacancies/VacancyDetail/61
Maryhill Housing is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, sexual orientation, age, or religion or belief. We are particularly interested to hear from applicants with a black or minority ethnic background as this group is under-represented in our staff team.