The Company
Based in the north of Glasgow, Maryhill Housing has been established for over 40 years.   We own over 3000 rented properties and provide a factoring service to over 700 units.  We offer a rewarding work environment and as a valued employee you will have the opportunity to make a real difference to both our local community and to people’s lives.

The Role
This is a new role in the organisations, after a recent service review.  The Business Improvement Officer will work as part of the ICT Team to provide a high quality, customer focused service measured against agreed standards that achieve high levels of customer satisfaction.
You will work collaboratively across all departments within Maryhill Housing to identify and scope out improvement projects in respect of processes, systems, data management and reporting. You will manage approved business improvement projects from initial business requirements through implementation and sign off, including delivery of operational training and reporting capability.
You will take a pro-active approach to the identification of gaps, errors or inconsistencies in source data or reporting areas and recommend and implement relevant actions. 
The Business Improvement Officer will play a key role in the management and use of information systems, through data analysis, problem solving and implementation of effective, value for money solutions. Where necessary referring problems to specialist software support with regards to relevant areas of our Housing Management & Finance systems.
You will be required to have proactive engagement with staff across the Association to understand business processes and advise of improvements that would enable the organisation to better meet its objectives and achieve value for money
We are looking for someone who has the ability to communicate to people of a wide range of technical and non-technical backgrounds. Maintain a polite, friendly and courteous manner at all times.  You will maintain an enthusiastic and proactive approach with a willingness to help and the ability to remain calm in difficult situations
To be considered for this opportunity, you must have the following:

  • Over 2 years’ experience working in a relevant role.
  • ​Experience of effective cross department working
  • Experience of delivering improvement projects.
  • ​Excellent project management skills, the ability to work with staff across the organisation to take forward and deliver improvement projects
  • Excellent data, systems and process analysis skills, with the ability to identify and recommend potential improvements to current ways of working

On Offer
This post comes with a salary banding of £29,946 - £32,737 pro rata (EVH Grade 6). In addition, you will receive an excellent benefits package, including 25 days annual leave and 15 public holidays (pro rata)
How to Apply
For more information on the role and how to apply, you can download the Recruitment Pack and Application Form below:

Recruitment Pack - Business Improvement Officer

Application Form - Business Improvement Officer

Equal Opportunities Monitoring Form

Information Pack - Maryhill Housing

The closing date for applications will be 9am on Wednesday 15th June 2022. 

 Maryhill Housing is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, sexual orientation, age, or religion or belief.  We are particularly interested to hear from applicants with a black or minority ethnic background as this group is under-represented in our staff team.